The India GCC Journey of an American Cloud Communications Provider
India’s Global Capability Centre (GCC) ecosystem is witnessing an unprecedented growth surge. Once seen as back-office hubs, today’s growing digital economy and highly skilled professionals make India a prime hub for multinational corporations seeking to establish their GCC companies for operational scale and strategic advantage.
Against this backdrop, an American Cloud Communications Provider joined this thriving ecosystem by partnering with Origint, Powered by Quess, and setting up its first Global Capability Centre in India. This was a partnership that demanded end-to-end support, cultural understanding, and operational precision.
India’s rise as a GCC powerhouse has been nothing short of remarkable. With over two million professionals working across technology, finance, and shared services, Global Capability Centres in India are driving value for enterprises worldwide. But building and scaling a GCC isn’t without its challenges.
Laying the Groundwork for a New Market
Setting up a Global Capability Centre in a new geography is rarely a plug-and-play process. For this US-based client, entering the Indian market in 2021 was both an opportunity and a challenge. It was their first experience with contract staffing, and navigating India’s HR, compliance, and IT infrastructure landscape required a reliable partner.
They sought more than a staffing solution; they needed a partner who could build a compliant, capable, and culturally aligned foundation to help them operate seamlessly from day one.
Origint’s Strategic Approach
Origint, leveraging the strength of Quess Corp, designed a comprehensive solution under a Build-Operate-Transfer (BOT) model. To streamline engagement across geographies, a tri-party agreement was established between the Client and Quess entities in the US and India.
Our team played a dual role, educating the client’s US and UK stakeholders about India’s contract staffing landscape while simultaneously understanding their organisation’s culture and operational processes to ensure alignment and efficiency.
Key solutions included:
- End-to-end HR management: Recruitment, payroll, benefits administration, compliance, background verification, HR operations, and statutory registrations.
- Specialised hiring: Technically skilled professionals, IT recruiters, and desktop support specialists.
- IT Infrastructure management: Renting and deploying laptops with pre-approved software integrations and security checks, couriered directly to each resource.
These resources were onboarded under Quess payroll for six months and later transitioned to the client’s rolls as permanent employees, ensuring both stability and continuity.
Impact and the Road Ahead
The partnership enabled the client to build a capable and compliant India-based workforce within tight timelines. With robust infrastructure, transparent processes, and cultural alignment, their India GCC was successfully established and operational, becoming a critical arm of their global delivery network.
As the Global Capability Centre landscape in India continues to expand, more multinational organisations are looking for reliable partners to ease their market entry and scale operations effectively. Origint remains committed to empowering the next wave of GCC companies, helping them build, operate, and grow with agility and confidence in India’s thriving innovation ecosystem.
Looking to set up or scale your GCC in India? Let’s build your success story together; CLICK HERE
